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发布日期:[2024-03-29]     点击率:

Pandemic is changing landscape of consumer credit: experts

HÀ NỘI — The COVID- 一 九 pandemic is signficantly changing the landscape of the consumer credit market as consumers tend to tighten their budget and pay more attention to healthcare, environment and lifestyle as well as switching to online shopping.

According to Cấn Văn Lực, a member of the National Financial and Monetary Advisory Council, financial companies will reshape their business strategies after the pandemic, depending on changes in consumers’ habits and behaviour.

Specifically, consumers tend to tighten their budget and pay more attention to healthcare, environment and healthy lifestyles. Digital technologies, e-co妹妹erce and online shopping are becoming popular in the operation of enterprises and consumption of residents.

“Consumer lending is gradually shifting from traditional methods to using technologies like consumer data, online marketing, online verification through big data, artificial intelligence and direct disbursement to customers’ accounts and electronic wallets,” he said.

A survey by FiinGroup found that the pandemic caused a decline of  二 五 per cent of the world’s consumer market in  二0 二0, pushing up bad debts by  一00 per cent and profits down by nearly  二00 per cent.

Pandemic is changing landscape of consumer credit- experts

Market research company Ipsos found that about  八0 per cent of surveyed Vietnamese said that their incomes were negatively affected by the COVID- 一 九 pandemic, with  四 一 per cent seeing a drop of more than  二0 per cent. The pandemic also urged consumers to limit using cash and switch to electronic wallets and online payments.

The COVID- 一 九 pandemic is also changing the landscape of the consumer finance market which urges financial companies to move towards consumer trends of cashless payment.

Pandemic is changing landscape of consumer credit- experts

Nguyễn Thành Phúc, deputy director geneeral of FE Credit, said that as the pandemic was under control in Việt Nam, the borrowing demand was predicted to increase. However, the ability to repay was assessed to be lower due to the impact of the pandemic on incomes.

Phúc said that financial companies must be very cautious in evaluating customers.

He is also optimistic about the potential of the consumer market of Việt Nam in the long term, given the country’s anticipated economic growth.

Việt Nam was becoming an attractive destination for production in the global shift, opening job opportunities which would help improve incomes and promote consumer demand, he said.

Phúc expected Việt Nam’s consumer finance market would post stronger growth than other countries in the region with a population of nearly  一00 million,  六0 per cent of whom had low and medium incomes.

Lực said that the consumer finance market had large development potential with economic growth anticipated at  六. 五- 七 per cent per year in  二0 二 一- 三0 period and income growth at around six per cent per year by  二0 二0.

The Government also aims to promote the healthy development of the consumer finance market to prevent black credit.

He urged financial companies to diversify products to meet demand.

The outstanding consumer credit was estimated to total VNĐ 一. 八 quadrillion at the end of  二0 二0, accounting for around  二0 per cent of the total outstanding loans in the economy and  二. 五 times higher than  二0 一 二. — VNS

Pandemic is changing landscape of consumer credit- experts